All Travel Insurance Covered

Privacy Policy

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Please find a copy of’s Privacy Policy below. Your right to privacy

Your right to privacy is very important to us.
We take the security of your information seriously and have policies and processes in place to ensure it remains safe.This policy describes the way we collect information, how we use it and how we protect it. Who We Are is a trading name of Just Insurance Agents Limited (‘JIAL’) who are authorised and regulated by the Financial Conduct Authority (FCA) under registration number 610022. We are registered as a company in England and Wales under registration number 05399196.

Jaggayyapeta How we comply with Data Protection regulations

We are committed to safeguarding your personal information and we are legally obliged to use your information in line with all laws concerning the protection of personal information.We are regulated by the Information Commissioners Office (ICO), which is responsible for regulations that cover the collection, storage, processing, disclosure, transfer and destruction of personal data in the United Kingdom, and we are registered as a Data Controller with the ICO. You also have the right to complain to our Data Protection Officer using the contact details below and the ICO directly.

Lagny-sur-Marne Information we hold about you

We collect personal information about you when you enquire about or make use of our services. Personal information we hold will include:
name, address and e-mail address. telephone number, information about your health, credit / debit card information
information we need to be able to process payments for you, for example bank and credit or debit card details, records of contact with you, such as system notes, emails and letters.

If you obtain a quotation online we will email you your quotation within a few moments so that you have it in writing.

Due to the complicated nature of medical travel insurance we may contact you under the lawful basis of Legitimate Interest via email, text and/or telephone to discuss your online experience, ensure you have all the relevant information you need to be informed and assist you to complete your purchase.
If you do not wish to be contacted in this way please email Please note this is not marketing.

How long we keep your information

We will keep your personal information only for as long as necessary in line with regulatory and legal requirements, and will destroy it securely when it is no longer needed.

How we protect your information

The security of your information is very important to us. We protect your information by maintaining physical, electronic, and procedural safeguards in relation to the collection, storage and disclosure of personal data to prevent unauthorised access, accidental loss, disclosure or destruction. We will not transfer your information to other countries outside the EEA unless it is unavoidable to allow us to deliver our products and services. If we do, we take care to ensure the same level of privacy and security as the UK.No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and\/or use of our sites. However we use our reasonable endeavours to protect the security of your personal information from unauthorised access.

How we use your personal information

We will only collect, use, hold or disclose personal information where we have a lawful basis to do so. This means information needed to provide you with a product or service, to satisfy legal or regulatory requirements, or where we have your consent. We will use your information to:

  • Communicate with you
  • keep our records up to date
  • process payments
  • for the purposes of insurance administration by JIAL or our agents;
  • for the investigation of or prevention of crime
  • for research and statistical purposes
  • to disclose to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with their requirements
  • to offer renewal of cover (if you have taken out an annual multi trip policy that can be renewed)
  • gain feedback from you
  • prevent crime and meet our legal obligations
  • prudentially manage our business through the use of models and forecasts
  • keep you informed of other relevant products or services that may be of interest to you where you have provided consent for us to do this
  • to keep you informed of relevant travel and travel insurance news that we feel you will be interested in, unless you tell us you don’t want us to.

We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.
Due to the complicated nature of medical travel insurance we may contact you under the lawful basis of Legitimate Interest via telephone to discuss your online experience and to ensure you have all the relevant information you need to be informed.
If you have interacted with our website by obtaining a quotation (and entered your email address) we may send you e-newsletters with updates from Just Travel Cover, travel or travel insurance related news that we feel you will be interested in, using the lawful basis of legitimate interest.
If you do not wish to be contacted in this way please email or click the unsubscribe link within the e-newsletter you receive.

Automated Decision Making – how we use it and what your rights are

In connection with your application for travel insurance, we and the insurers on our panel use an automated medical screening system to screen against pre-existing medical conditions. The system will use information you provide relating to the medical history, health and lifestyle of you and any other people insured under the policy to determine whether we are able to offer you an insurance policy from any of the insurers on our panel and on what terms.
You have the right not to be subject to a decision which is based solely on automated processing, to express your point of view and contest the automated decision. You do not have to take part in this screening process, but if you don’t we won’t be able to provide you with a travel insurance policy so please DO NOT provide your medical, health and lifestyle information to us on our website. If you want to exercise any of these rights in connection with the automated decision please contact us using the details below.

To the extent that you have provided (or will provide) personal information to us about any other individual, you agree that you have provided information to the individual about the content of this policy and you have their permission or are otherwise authorised to share their personal information with us and the insurers as detailed in the policy.

Details about the way any of the insurers on our panel use your personal information can be found in their separate privacy notices which are available on their websites.

How we share your information

JIAL do not sell, trade or rent your information and will never disclose information about you to third parties, except to fulfil your specific orders for a product or information in the event that third parties deliver the relevant service. For example, if you take out an insurance policy underwritten by a third party, they will need your details in order to administer the policy and process any claims. From time to time we may send information to, receive information from, or exchange your personal information with:

  • any company within our group of companies by means of a centralised database
  • partners or agents who support us to deliver our products and services to you, or that we refer you to, or that refer you to us
  • companies who perform essential services for us
  • third-party organisations that conduct research, analysis and marketing activities on our behalf
  • regulators, courts or other public authorities
  • the emergency services in the case of accident or emergency
  • Facebook for audience matching purposes. Your data is only used by Facebook to understand your likes and interests so they can direct marketing to others with similar likes and interests. Once they have matched the information, they delete your data. High security and encryption measures are in place when sharing any data.

We will only share or exchange data with third parties with the protection of a written agreement and the ability to oversee their activities, unless information is required for legal or regulatory reasons. Where we have relationships with other organisations that process your information on our behalf we take care to ensure they have high data security standards. We will not allow these organisations to use your personal information for unauthorised purposes. If the business is reorganised or sold to another organisation, we may transfer any personal information we hold to that organisation. In the event that a third party may deliver all or part of the service requested by you, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.

How you can manage the information we hold and how we use it

Data protection regulations mean you have rights over how we hold and use the information we hold about you:
You have the right to give your consent to us using your data for any activities we do not have a lawful basis to carry out, for example sending you marketing communications.

  • You can withdraw consent at any time
  • You have the right to request access to the information we hold about you; this is called a Data Subject Access Request
  • You have the right to know who your data is shared with and why
  • You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted
  • You have the right to have automated processing and profiling restricted. Profiling may be used to analyse or predict economic situations, health, personal preferences, interests, reliability, behaviour, location or movements
  • You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format

If you wish to action any of the above please contact us by: e-mailing writing to Just Insurance Agents Limited, Victoria House, Toward Road, Sunderland, SR1 2QF telephoning us on 0800 294 2969 Please do not include confidential information in e-mails or letters.

Changes to this policy
We regularly review this policy. You can see the most recent version here.